NEAFP_LOGO

WELCOME TO THE FIBERBANK

The Fiber Bank is a resource designed to cut down on our customer's fiber shipping costs.

Originally customers would make several orders throughout the year and ship the needed amount of fiber after placing each order. By utilizing the Fiber Bank, customers ship their fiber all at once, usually after shearing season, and receive credits on their account.

Throughout the year these customers can place orders and the fiber needed will be deducted from their existing Fiber Bank credits.

Besides cutting down the amount of times you have to ship fiber to NEAFP, it also speeds up our order fulfillment because we do not have to wait for invidual fiber shipments. Many of our customers also enjoy the fact that they are able to free up a ton of precious space in their barns.

To request a Fiber Bank Account, fill out the form.

Fiber Bank Login

Email:
Password:

[Forgot Your Password?]

Note: Fiber Bank logins are separate from your store account!



Fiber Bank F.A.Q.

Q:Why can't I log in?
A:Email and Password fields are case sensitive - Make sure you are entering the information exactly as you entered it at Sign up.

If you have forgotten your password, You can reset it yourself by Clicking the Link Above.

Q:Why isn't my recent Fiber shipment showing up on my statement?
A:During shearing season and after a Fiber Pickup, Fiber Bank processing can get slightly backed up so please be patient. If you have an urgent order that needs to be fulfilled before your Fiber Bank Statement is updated, go ahead and place it and let us know in the Special Instructions field that your Fiber is queued up for processing.

Q:Can I flat trade my Fiber Credits for Finished Products?
A:No, the fiberbank credits can only be used towards the required raw fiber requirement for fiber pricing orders. It is designed to save on shipping, speed up order fulfillment, and clear out precious barn space. Economically, it is not feasible to take raw alpaca fleece in trade for finished goods.

Q:My Fiber Bank statement is not adding up, Can you Fix it?
A:Yes. If you think there is a mishap in your Report please email us with your Login and problem. We will review your statement and fix any issue we find.

Have a question not listed above? Feel free to contact support.

©2007-2011 New England Alpaca Fiber Pool Inc.